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We prioritize local talent; however, with access to professionals across more than 150 countries, ExTeam BPO connects you with top-tier candidates beyond the Philippines. Through our global network of trusted Talent Acquisition partners, we ensure you find the right fit to build and strengthen your extended team—wherever they may be located.

Absolutely! We don’t believe in locking clients into rigid contracts. Instead, we focus on delivering exceptional service that makes you want to stay for the long term. That’s why our engagement operates on a simple month-to-month basis—giving you flexibility while we continuously earn your trust.

We take the time to understand your business, ensuring your chosen staff integrates seamlessly into your team. If you’re not 100% satisfied with their performance, we offer a structured 4-week Performance Improvement Plan—or a replacement at no additional cost—so you can move forward with complete confidence.

ExTeam BPO's engagement model is simple. We provide tailored fit solutions, depending on your requirements. Please find the solutions below and let us know if you have any questions.  

1. Client Managed Staff

How it works:
Client gets dedicated remote staff
Staff works as part of the client’s internal team
Client manages day-to-day operations.

Best for:  
Startups scaling quickly
Companies needing flexibility without full outsourcing.

2. Direct Hire  

How it works:
ExTeam sources, screens, and qualifies candidates
The client directly hires the employee
ExTeam acts as a recruitment partner, not the employer.  

Why clients like this:  
Full control over the employee
Lower long-term cost vs outsourcing
Faster hiring with expert sourcing.

3. Fully Managed Services  

How it works:  
ExTeam handles:
Operations
Performance management
Workforce supervision
Client focuses on outcomes, not daily management  

This model is used when companies want to fully outsource functions like customer support or back-office work.

4. Flexible / Hybrid Engagement  

This is where ExTeam BPO stands out.

Instead of locking clients into rigid contracts:  
Clients can start with recruitment (Direct Hire)
Then scale into Client Managed Staff or Fully Managed Services
Engagement evolves based on business needs.